Privacy Policy

Holler ("we," "us," or "our") operates an AI-powered missed call recovery service for trade contractors, accessible at holler.xyz (the "Service"). This Privacy Policy explains how we collect, use, and protect information in connection with the Service.

1. Information We Collect

When a homeowner or caller contacts a contractor through the Holler Service, we may collect:

• Caller phone number and name (if provided during the call)
• Job type, description, and urgency level (as stated by the caller)
• Location information such as ZIP code or address (if provided)
• Call duration, timestamp, and outcome

When you sign up as a Holler subscriber (contractor), we collect:

• Name and business name
• Email address and phone number
• Trade type and service area
• Billing information (processed securely by our payment processor)

2. SMS Messaging & A2P Compliance

Holler uses SMS to deliver lead summaries to subscribing contractors. By signing up, you consent to receive SMS messages from Holler at the phone number you provide.

• Message frequency: One SMS per captured lead. Frequency varies based on call volume.
• Message and data rates may apply depending on your mobile carrier.
• To opt out: Reply STOP to any Holler SMS. You will receive one confirmation and no further messages.
• For help: Reply HELP or contact us.

We do not sell, share, or transfer SMS opt-in data or phone numbers to any third party for marketing purposes.

3. How We Use Your Information

• To deliver lead summaries via SMS to subscribing contractors
• To operate, maintain, and improve the Service
• To process payments and manage subscriptions
• To respond to support inquiries
• To comply with applicable laws and regulations

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers: Trusted vendors (including Twilio for SMS, Retell AI for voice) used solely to operate the Service, bound by confidentiality obligations.
• Legal requirements: When required by law, court order, or government authority.
• Business transfers: In connection with a merger, acquisition, or asset sale.

5. Data Retention

Call and lead data is retained for up to 90 days. Subscriber account data is retained for the duration of the subscription plus up to one year after cancellation, unless deletion is requested.

6. Data Security

We implement reasonable technical and organizational safeguards against unauthorized access, alteration, or disclosure. No internet transmission is 100% secure.

7. Your Rights

You may request to access, correct, or delete your personal information, or opt out of SMS communications (reply STOP). To exercise these rights, contact us.

8. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via email or SMS. Continued use of the Service constitutes acceptance.

10. Contact

Holler
Send us a message
Website: holler.xyz