Terms of Service

These Terms of Service ("Terms") govern your use of the Holler missed call recovery and lead delivery service ("Service") provided by Holler. By using the Service, you agree to these Terms.

1. The Service

Holler provides a voice answering and lead capture service for trade contractors. When a call goes unanswered, Holler answers on your behalf, qualifies the caller, and delivers a lead summary to you via SMS. Holler operates in the plumbing, electrical, and HVAC trades, and may expand to additional trades over time.

2. SMS Messaging Terms

By subscribing to Holler, you consent to receive SMS messages at the phone number you provide. These messages are transactional notifications containing lead summaries generated from inbound calls answered by Holler on your behalf.

• Message frequency: One SMS per captured lead. Frequency varies based on inbound call volume. Message and data rates may apply.
• To opt out: Reply STOP to any Holler SMS. You will receive a confirmation message and no further messages will be sent. Note: opting out will disable lead delivery. To re-enable service, contact Holler support at always@holler.xyz.
• For assistance: Reply HELP or contact always@holler.xyz.
• Holler does not send marketing or promotional SMS messages. All messages are directly related to service activity.
• Consent to receive SMS is not a condition of purchase.

3. Eligibility

You must be 18 or older and operating a legitimate trade contracting business to use the Service.

4. Subscription and Billing

• The Service is billed at $199 per month on a month-to-month basis.
• No long-term contracts. Cancel anytime.
• Cancellations take effect at the end of the current billing period. No partial refunds.
• Pricing may change with 30 days' written notice.

5. Dedicated Phone Number

Subscribers receive a dedicated Holler phone number. This number remains property of Holler and will be released upon cancellation. Portability is not guaranteed.

6. Acceptable Use

You agree not to use the Service for unlawful, deceptive, abusive, or harmful purposes, or in any way that violates applicable telecommunications laws.

7. No Guarantee of Service Availability

We strive for high availability but do not guarantee uninterrupted operation. We are not liable for losses resulting from temporary outages or factors outside our control.

8. AI Processing and Call Recording

Calls answered by Holler may be processed by AI voice systems and recorded for quality assurance. By using the Service, you authorize Holler to answer and process calls on your behalf. You are responsible for compliance with applicable call recording laws in your jurisdiction.

9. Limitation of Liability

To the maximum extent permitted by law, Holler's total liability for any claim shall not exceed the fees you paid in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

10. Governing Law

These Terms are governed by the laws of California. Disputes shall be resolved in Santa Barbara County, California.

11. Changes to Terms

We may update these Terms with 14 days' notice via email or SMS. Continued use constitutes acceptance.

12. Contact

Holler
always@holler.xyz
Questions about these terms or your account? We're here to help.